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FAQ


Click on a frequently asked question below to view our response.

Where is your office located?
Our office is located at 4600 Greenville Ave., Ste 106, Dallas, TX 75206. General office hours are 9-5:30, but if you need to come by the office, please arrange to do so in advance, as we are often out dealing with leagues/facilities/events/etc

How old do you have to be to participate?
In order to attend any of our social events or leagues you must be at least 21 years old.

What is the deadline to register for leagues?
There is no deadline for any of our leagues. We treat them all on a first come, first served (paid) basis. We offer no preferential treatment. Whenever all of our allotted space fills up, is when we cut off registration. Some of our leagues fill quicker than others, so we always encourage people to register as quickly as possible. Just because there is space in the morning, doesn’t mean it won’t fill before the afternoon.

How do I register?
There are a few different ways to register. The quickest and easiest is to register through our website using a credit/debit card. Just go to the sport you are interested in and click on register. Then click on the specific league you are interested in. You can also mail in a registration or come by our office with payment (if you arrange it in advance). We accept all major credit cards, checks and cash. There can be a combination of payments, but it must all come together and must be the total amount. We do not hold any spots or guarantee any spots until the full amount has been received.

Is the website secure?
Yes. We use a third party for our registration. They are protected and secured by Verisign. If you have any questions, please call us at 214-265-5652.

Can you hold a spot for me?
We do not hold any spots. The only way to get a confirmed spot in a league is to submit a roster and FULL payment. We accept no partial payments or deposits.

Can you fit one more team in the league even though it says sold out?
Once a league is full, there is no way to just add another team to the schedule. Many of our leagues already account for a BYE week. We only have a certain amount of hours and weeks that we can play at the particular facility, and we base our capacity on that number. We do have a waiting list many times, but the only way to get off that list is if another team drops out.

What if I don't have my own team?
In most of our leagues we offer both team and individual registration. If you sign up as an individual we will place you together with other individuals that sign up to form a team that way. If the Individual Team(s) fill up, we will reach out to registered teams to see if they have room for you to be added. In the rare instances where we are unable to find a team for you to play with, we will offer you alternatives that include a refund.

What leagues offer Individual Registration?
If you go to the sport of your choice and click the “Register Now” button, you will see a list of leagues in that sport. Under each specific league, there will be "Team Fees" and "Individual Fees."  If you do not see "Individual Fees" listed, then that specific league does not offer Indy registration. 

How do I get on the same individual team as a friend of mine?
If you are signing up as an individual we can get you and your friend(s) on the same team (depending on availability). If you register through our website, there is a question during registration where you can enter your friend(s)' name(s).  You can also email us before we put the teams together (at least one week before the league starts).

What can I do if I don't have my own team and you don't offer the level I want as an individual?
If we do not offer the level or league you want as an Individual, you can always put a posting on our Facebook Page. We do not offer all leagues for individuals because we do not get enough interest to fill a full team. Our Facebook is a great way to put your own posting to get on a team or check and see if another team has put up a posting of their own.

What can we do if we have already paid and now have a sponsor check?
This is a pretty common occurrence. Many teams will register and pay for their league so that they don’t get shut out, while they wait for a bar or company check. Once we receive the check we will refund the person that paid for the league.

When can I expect to hear about my team or schedule for the league I signed up for?
We typically send out all schedules via email and post them on the website about a week before the league starts. This is all dependent on registrations and when a league fills. Individuals can expect to hear from us a couple days before the league starts about their team and the players on their team. It usually takes longer to get the individual teams put together.

How long is the season?
Most of our leagues consist of a six-to-seven game regular season and playoffs. Specifics for each sport are posted on that sport's page

How long is one game?
Most of our leagues run for one hour. We list a window of time that each league runs for, and you will play approx one hour within that time frame. Your game times will rotate each week throughout the season. (i.e. - League plays 7-11pm, you may play at 7pm one week and 10pm the next)

What if I don't have every one of my teammates information?
In order to register your team, you only really need the captain's information. Then the captain will receive a link where each player can register (for free) onto the newly-created team. You MUST register online to be on the official roster for a team.

Why is there only a two-week schedule? When will we get the full season schedule?
For most of our leagues we start off by giving everyone a two-week schedule. This allows us to still accept registrations until the second week. It also enables us to tweak things if something comes up or there is a change in the schedule. We will have the full season schedule available online once registration closes.

How do I request a BYE or specific game time?
If you need a specific game time once or twice during a season, we can usually accommodate those requests. They need to be requested AS EARLY AS POSSIBLE! (at least 8 days prior) Schedule requests CANNOT be honored for playoffs, due to the nature of bracket play

When will we receive our t-shirts?
All of our participants get a league t-shirt of some kind.
Some leagues get jerseys. These jerseys will be available at your first game and/or at a Jersey Pick-up Event.
All other leagues will get a league shirt that changes each season. These are usually available around the 6th week of the season.

What is your alcohol policy during games?
It depends on the facility you play at. ALL City of Dallas fields are strictly NO Alcohol Allowed. If you have alcohol at the field, you can cause the entire league to be canceled without compensation as well as receive an individual citation.

What is the sponsor bar? What if we have our own sponsor?
For all of our leagues, we promote a sponsor bar. This is a place for teams to go and get drink or food specials at a great bar close to the facility. Please support our sponsor bars, as they help keep the cost of leagues lower! 
Many teams get their own sponsors. It is a great way to help defray your cost for playing in the league. Each bar does it differently, but contact the bar and see what they are willing to offer to sponsor your team in our league.

Can we change our team name?
Team captains can login to their account, click on the team name from the dashboard, then click "Edit Team Profile" on the right-hand menu. Please keep it clean!

Can we switch the league or level we are in?
We can switch you to another night/level/location BEFORE the season starts if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we cannot switch teams.

When are playoffs?
In most of our leagues, ALL teams make the playoffs. Playoffs will start immediately following your regular season. The schedule will be posted after we receive the results from your final week of play. Once the playoff bracket is posted, IT IS FINAL.

What is your refund policy?
NO refunds will be issued for any requests made on or after the original start date (no matter what the circumstances).
7+ business days prior to league start date = $25 processing fee
1-7 business days prior to league start date = $50 processing fee.
This policy also includes anyone injured and unable to play.
There will be a $15 fee for any returned checks.
The registration/processing fee (typically $1-$8, but exact amounts vary) is non-refundable even in circumstances where the league or event is canceled.
Refunds will be distributed in the same manner payment was received (credit/check/etc) 
If an individual signs up and there are not enough players to create an individual team and we cannot find a spot on an established team for an individual, then we will give the individual a refund of the player fee.
Events (including tournaments) happen rain or shine and cannot be refunded.

What happens if a league rains out? When do you make your decision to cancel?
If there is inclement weather, we will update our weather hotline (972-900-0151). In case of a cancelation, we will try to send out an email to all registered participants. We try to make a decision as early as possible, but oftentimes, weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the canceled game(s). Typically games are made up at the end of the season

The answer to my question isn't here
Check the Rules for your sport for more detailed information on rules and league policies. You can also EMAIL US with questions



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